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Legal Terms of Use for Website Users

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My K Studio, a division of MK Marketing (hereinafter: "the Website Operator" and/or "the Company") provides public access to and use of its website located at: my-k-studio.com (hereinafter: "the Website"), subject to the terms of use detailed below in these Terms and Conditions (hereinafter: "Terms of Use").

The Website serves, among other purposes, to provide information regarding the activities of the Website Operator, including the personalized children's animation and storytelling business.

The Company reserves the right to amend the Terms of Use from time to time. In such cases, the changes will take effect upon their publication on the Website, without any special obligation on the Company's part to notify users. It is the user's responsibility to review the updated Terms of Use before using the Website.

Therefore, before browsing or utilizing any services on the Website, including payment and online purchase services or any other services offered on the Website, users are requested to carefully read these Terms of Use and the Privacy Policy, which form the legally binding basis for actions and services conducted via this Website.

It is clarified that any use of the Website, including browsing, constitutes agreement to these Terms of Use.

If the user does not agree to the Terms of Use as outlined below or has any objection to them, they must refrain from any use of the Website.

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Prohibited Use of the Website

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The use of this Website is strictly limited to the purposes permitted under these Terms of Use and applicable laws. Without limiting the generality of the above:

• It is prohibited to use the Website or take any action that may disrupt or damage its functionality, harm other users, or interfere with their use of the Website.

• It is prohibited to use the Website in a manner that may harm, disable, overload, or impair the Website or third parties in any way.

• It is prohibited to perform any action on the Website under another's identity. Users must be individuals, corporations, or other legal entities with legal capacity to perform legal actions.

• It is prohibited to use the Website for any unlawful purpose.

• All Website content is protected. It is clarified: the use of the Website does not grant permission to copy, duplicate, distribute, publish, or otherwise use its content without prior written consent from the Company. Such uses are strictly prohibited.

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Privacy and Data Security

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Before browsing or using the Website, users are requested to review the Company's Privacy Policy at: https://www.my-k-studio.com/privacy-policy.

Information provided by users while using the Website is secured by the Company, which operates in accordance with applicable privacy protection laws.

The Website may include applications or interfaces that collect and analyze user activity data on the Website.

Information provided by users may be stored in databases in accordance with applicable privacy protection laws and used for service development and improvement.

The Company will exert its best efforts to ensure the confidentiality of users' actions on the Website, including payment method details, subject to applicable laws.

It is clarified that during various activities on the Website, users may receive offers from the Company or third parties for communications or advertisements.

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Liability

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The Website is provided "as is," as determined by the Company. The Company is not responsible for adapting the Website to users' requirements, and users shall have no claims against the Company regarding the Website's design, features, content, limitations, or compatibility with their needs.

The Company or its representatives shall not be liable (directly or indirectly) for any damages of any kind (direct or indirect) resulting from the use (or inability to use) of the Website or its content.

Users are aware that the Website may contain links to third-party websites or content. The Company has no control over these sites or their content and assumes no responsibility for them.

Some content on the Website may have been provided by third parties. The Company has not verified this content and is not responsible for it, even if it is offensive, infringing, or otherwise inappropriate (including violations of intellectual property, privacy breaches, defamation, or any other misconduct).

Users are aware that all computer communication systems, including the Internet, may experience malfunctions. While the Company strives to maintain the Website's functionality, it does not guarantee uninterrupted, error-free service. Temporary outages or service disruptions may occur.

The Company shall not be held liable for any damage resulting from malfunctions beyond its control, such as Internet issues or force majeure events. In cases where actions are disrupted, the Company may cancel operations, refund payments, or cancel credit card charges, as applicable.

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Intellectual Property

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All information and content on the Website, including intellectual property rights, trade secrets, technological materials, software, and inventions, are the exclusive property of MK Marketing or used under applicable law. Use of these rights requires prior written approval from the Company.

It is prohibited to modify, copy, distribute, display, perform, duplicate, publish, sell, or transfer any Website information, software, or services without authorization.

All animations, stories, characters, and creative content created for customers remain the intellectual property of MK Marketing, with customers receiving a license for personal use only.

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Commercial Information and Advertisements

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The Company may permit the display of commercial information and advertisements on the Website (hereinafter: "Advertisements").

In some cases, advertisements are displayed by third parties without the Company's involvement.

The Company is not responsible for the advertisements or their content. Responsibility for the advertisements lies solely with the advertisers, and their inclusion does not constitute endorsement by the Company.

Advertisers may collect user information. For more details, see the Privacy Policy at: https://www.my-k-studio.com/privacy-policy.

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Products and Services

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The company markets various products, including personalized animated videos, optional printed books based on these animations, and additional products offered by the company through the website (hereinafter collectively referred to as "the products").

Through the website, users have the option to purchase products marketed on the platform.

All prices listed on the website include VAT where applicable.

It is clarified that the product prices do not include shipping fees for physical items, which are detailed separately unless explicitly stated that the price includes shipping.

The company does not guarantee that all products it markets through other sales channels (if applicable) will also be available on the website. The company reserves the right to change the product range available through the website at any time and for any reason.

The prices of the products on the website are as listed at the time of order placement. The company reserves the right to change prices at its sole discretion. The company is not obligated to match website prices to those in its other sales channels.

The company may also run promotions and discounts on the website and may discontinue them at any time at its sole discretion.

A user making a transaction on the website (hereinafter: "customer") agrees to the terms outlined in this Terms of Use document for each transaction conducted through the website.

It is acknowledged by the user that part of the product manufacturing and preparation process is not performed entirely by the company and may involve specialized third-party services.

The product images (or related illustrations) displayed on the website are for illustrative purposes only. It is clarified that differences in product appearance and/or packaging may occur from time to time. There may also be differences between the information presented on the website and the final product delivered. For any questions, customers are encouraged to contact the company's customer service center before placing an order.

The company and/or its representatives shall not be liable for any damage of any kind (including but not limited to financial damage, bodily harm, distress, or inconvenience) related to the products and/or their purchase. The company's liability is limited to direct and actual damage caused to the customer due to the company's act or omission related to the matter, and only if it is proven that the damage resulted from gross negligence by the company. It is clarified that under no circumstances will the company be liable for damages to any third party.

Furthermore, it is clarified that the customer will not have any claims against the company regarding the actions or omissions of its representatives during service provision unless the customer proves in writing that the company failed to take legally required measures that could have completely prevented such actions or omissions by the representative. Any claim by the customer will expire if not filed within one year from the cause or its discovery.

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Placing and Confirming an Order

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After placing an order on the website (typically within minutes of order placement), the customer will receive a detailed summary of the order through one or more of the contact methods provided.

A customer who has made a transaction must ensure receipt of an email from the company shortly after placing the order, containing the order details. If the customer has not received such an email, they should contact the company's customer service at hello@my-k-studio.com.

The customer must review the order details immediately upon receiving the confirmation.

If there is an error in the order or the customer wishes to modify or cancel it, they must contact the company's customer service center immediately.

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The company reserves the right to decline an order at its sole discretion without providing a reason, and the customer will not have any claim regarding this.

For clarity, the company's commitment to fulfilling an order arises only after the order is confirmed by the company and payment for the order is approved (hereinafter: "order confirmation").

Subject to general legal provisions, the company reserves the right to refuse a transaction even after it has been placed on the website.

It is clarified that the company may decline an order if there is a concern that the customer does not meet the conditions outlined in this document. This includes, but is not limited to, cases where the customer has outstanding debts or if the company has reason to believe it will not receive payment for the order, or if it appears to involve wholesale purchasing.

The company may also refuse to confirm an order if errors are discovered on the website regarding a specific product or its price.

The company may impose restrictions or conditions on orders, such as limitations on the quantity, transaction amount, or number of transactions (including regarding specific customers).

The company may also decline to supply a product if it is out of stock or if there was an error in pricing/specifications. In such cases, the transaction will be canceled, and the customer will be reimbursed accordingly.

The company will notify the customer of any refusal to process the transaction, cancellation, or conditions for completing the transaction as soon as possible.

For operational and economic efficiency, the company reserves the right to set minimum order requirements in terms of price or quantity. The company may also choose not to approve an order for similar reasons.

The company does not guarantee the continued availability of any product for any duration and reserves the right to immediately discontinue the marketing of a product for any reason.

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Uploading Content to the Website

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To produce personalized animated stories, users are required to upload images of their child or children. The user agrees to upload only content they own or have permission to use and to avoid uploading content that may harm any party.

The user acknowledges that they bear sole responsibility for the content uploaded to the website. The company does not commit to reviewing the content and is not liable for any information or content provided, even if it is offensive, inappropriate, or illegal (including violations of intellectual property rights, privacy, defamation, obscenity, racism, or any other wrongdoing).

Without limiting the above, the company reserves the right to refuse to process an order if it deems the content uploaded does not meet the aforementioned conditions or violates our content guidelines.

By uploading photographs or other content, the user grants the company a license to use this content solely for the purpose of creating the ordered personalized products. The company will not use the uploaded content for any other purpose without explicit permission.

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Digital Products and Physical Products

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Customers have the option to purchase digital animated stories and may add physical printed books or other merchandise based on these animations.

The production of physical products is carried out through external suppliers, based on the digital content generated for the customer.

The customer acknowledges that there may be differences in appearance between the digital content and the physical products due to inherent variations between digital and physical mediums. The customer shall have no claims in this regard.

The company produces personalized content. Once the order is placed, the company begins working on the product immediately. Therefore, cancellations or exchanges are not possible except as required by law.

Storage of Digital Files:

• Customers are advised to save the digital files sent to them immediately upon receipt. It is recommended to back up the files in multiple locations.

• The customer acknowledges that the company retains files for a limited period (30 days) to facilitate additional orders or address issues.

• Therefore, the customer cannot rely on the company's storage services beyond this period.

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Product Delivery and Timing

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The company will ensure delivery of all digital products purchased on the website via email or download link to the email address provided by the customer during the ordering process.

For physical products, delivery will be performed by the company or via an external delivery service to the address provided during checkout.

The company's commitment to delivery times aligns with the schedules published on the website.

The estimated production time for personalized animations is communicated to the customer and generally ranges from 10-12 business days. However, delays may occur due to factors outside the company's control.

For physical products, shipping times are in addition to production times and vary by location.

The company reserves the right to postpone delivery by up to three additional business days. Customers will be notified of any such delays by the company's customer service center.

Handling of Issues and Complaints:

• Customers must inspect their digital or physical products immediately upon receipt.

• If discrepancies or defects are found, customers must contact the company's customer service promptly at hello@my-k-studio.com.

Failure to report such issues within 7 days of receipt constitutes an irrevocable waiver of claims or demands regarding the order.

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Cancellation and Returns

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In accordance with consumer protection laws, transactions involving personalized and custom-made products cannot be canceled or returned once production has begun.

Personalized products are created immediately upon order placement and involve third-party services.

Customers have the right to withdraw from purchase within 14 days of order placement and before production begins. Cancellation must be requested in writing to contact@my-k-marketing.com.

In cases where cancellation incurs credit card processing fees, the company reserves the right to charge the customer for these costs.

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Payment Methods

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Payments on the website can be made via:

• Credit cards supported by the company (e.g., Visa, Mastercard, American Express).

• Other payment methods as indicated on the checkout page.

By default, transactions are charged in a single payment unless installment options are selected when available.

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Accessibility Statement

My K Studio and MK Marketing are committed to providing an accessible browsing experience for all users, including people with disabilities. We strive to ensure that the content on our website is accessible, understandable, and user-friendly.

We make every effort to comply with web accessibility standards, including the W3C WCAG 2.1 Level AA guidelines, to meet the needs of diverse users.

We are dedicated to designing our website with accessibility in mind, including readable text, clear links with helpful descriptions, and images with descriptive alternative text (alt text). We have organized headings, tags, and structured content to enable clear and easy navigation.

Text and elements on the website can be enlarged using the browser's built-in zoom feature. The site is designed to support keyboard navigation and assistive technologies such as screen readers.

If you encounter content on the site that is inaccessible or notice any accessibility issues, we encourage you to contact us at contact@my-k-marketing.com, and we will do our best to address the issue promptly.

We understand that accessibility is an ongoing process. We welcome your feedback and strive to continuously improve the accessibility of our website.

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Miscellaneous

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The company's records of actions performed on the website will serve as evidence in case of disputes.

The company may enforce the terms of use at its discretion if there is a reasonable suspicion of a breach.

Governing Law:

The website and its operations are governed by the laws of Israel . Disputes will be resolved in the courts of Israel

Contact Information:

• For payment and legal inquiries: contact@my-k-marketing.com

• For customer service and storytelling inquiries: hello@my-k-studio.com

This document was last updated on March 2025. Terms are subject to change and the latest version on the website will prevail.

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